Frequently Asked Questions
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      I currently live in Pittsburgh, PA, with my partner, three cats and a dog. I have a home studio set up in my basement and garage. 
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      - Any order over $100 ships free within the US. 
- Small items, such as gaiwans or teacups, have a base fee of $5.00. Any additional item is $5.00 per item. 
- Larger item shipping is $20.00 per large item. 
- International shipping has a base fee of $20.00. Any additional item is $10.00 per item. 
 
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      If an item is damaged upon receiving it, please contact me within the first week of receiving that item. I will work with you to fix or replace the damaged item. Otherwise, I do not accept returns on my wares. 
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      If you are living in the U.S., please allow for about 2 weeks to receive your order. Interational shipping may take longer. 
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      Yes, all my glazes are food safe and human safe. 
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      Generally my kitchenwares are microwave safe. However, please read product description to check for if it is an exception. 
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      At this time, shop updates are not easily predictable. I will often give people a heads up via Instagram or through my newsletter when a new update is approaching. 
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      I am happy to do custom orders for people, so long as the request is within my current aesthetic. 
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      Please either email me via email: markmohlerpottery@gmail.com, send me a direct message through my Instagram account @sanguineteapots, or use my contact form. Be aware it may take time to complete a wholesale order, as I also have a part-time job, and may sometimes need to tend to my physical well-being. 
